I suppose this isn't a terribly common problem, but not all of us grew up with this technology, or have been able to afford or access it too long between the place of residence not having acess to the web or the costs of equipment being too high for limited budgets. I can't speak for all, but sometimes the maze can be overwhelmingly confusing, trying to find what it is you're looking for, and then understand what it is you've found, when it's in "computerese". Simplicity would help greatly, along with plain language.
Idea No. 80